Macintosh WATCHER 4.1

Introduction to WATCHER

Welcome to Caravelle's WATCHER products! Implementing an effective network information and management system that improves the reliability, performance and effectiveness of private and public networks has never been easier or more cost-effective.

The WATCHER products are second generation network management solutions designed to put you back in control of your LAN or WAN environment. WATCHER monitors your network on a continuous basis. WATCHER alerts you to problems before they become a crisis, via:

ï your Macintosh screen;

ï synthesized or recorded voice messages;

ï pocket pagers;

ï modem connections to other computers;

ï electronic mail; or

ï AppleScript (You may want to refer to Apple's Macintosh User's Guide for more information.)

If you want to know the status of your network, anytime, anywhere, WATCHER is the perfect solution for you.

WATCHER can also escalate notifications to help you make sure a problem is cleared. You can choose to receive a series of followup messages if a device failure persists.

Please note that you will have different combinations of the features discussed in this documentation, depending on the particular WATCHER product youíve purchased. If you would like more features than your version of WATCHER currently has, please contact Caravelle or your local distributor for more information.

Watching SNMP Agents

WATCHER supports simple network management protocol (SNMP), and can provide you with enhanced reporting for SNMP-compliant AppleTalk and Internet network devices.

WATCHER can report on the status of bridges, modems, routers, printers, computers, and other networked devices. It can also report on network services, such as electronic mail and file servers, and is compatible with all network cabling schemes. It can even operate across remote links.

WATCHER often identifies device problems before users are even aware that one exists. WATCHER gives you the flexibility to detect, notify and follow up on any device problem in your network.

Watching Networks

WATCHER monitors all devices in the following network environments:

ï AppleTalk

ï Internet

ï DECnet

ï Novell IPX

AppleTalk Features

WATCHER monitors any registered devices on your AppleTalk network over multiple zones. It scans the AppleTalk network to provide you with a list of all the devices in the available zones.

In many situations, you might want to know more about a device than just whether it is up or down. You may need more specific information about a device problem or status. WATCHER provides you with enhanced testing of many AppleTalk devices. You can use specialized test modules for different devices in your network. WATCHER uses these test modules to provide you with detailed reports. (For example, you might want to be warned of paper jams on a laser printer, or disk space shortage on a server).

SNMP Features

WATCHER can provide customizable enhanced monitoring of AppleTalk and Internet devices that support simple network management protocol (SNMP). It provides a library containing MIB1, MIB2, and some private SNMP MIB definitions that you can use to monitor SNMP devices on your network. You can also create your own definitions.

Watching IPX Devices

Managers and administrators of Novell NetWare networks can use WATCHER to automatically detect hardware devices connected to a network using the IPX protocol. These devices include essential network elements such as file servers, application servers (such as fax and mail servers), printers, and workstations.

Using NetWareís Bindery Services (version 2.x, 3.x server O/S) and NetWare's Directory Services (version 4.x servers), WATCHER can automatically discover and test devices connected to any Novell NetWare file server. This feature includes the new breed of NEST (NetWare Embedded System Technology) devices where NDS is supported.

Watching the Web

What is the purpose of a virtual marketplace if the doors are shut and locked when the shoppers want to shop? WATCHER is designed to track the availability and performance of critical Internet Server devices. WATCHER automatically detects and monitors all devices in a TCP/IP network. For Internet Servers, WATCHER finds and identifies appropriate applications and tests the server functionality.

Watching Applications

Not only does WATCHER monitor your Web server, but it can also watch the number of hits your Web site receives. You can also test whether a specific Web page is available. WATCHER monitors each Web page individually. Scripts allow you to connect to the Web server and exchange information with it.

Watching Everything

When a manager needs to watch absolutely everything, WATCHER can combine all its different features into one powerful network status information system. Failed file server? Web server not responding? Printer queues filling up? Router port failure? Network Interface Card failure on a critical application server? Is the problem local to you or on the other side of the planet? No problem. WATCHER tells you about it before the phone starts to ring off the hook.

Getting Help

In addition to this printed documentation, the WATCHER products include an extensive online help reference guide and tutorial. While youíre using WATCHER, you can access these online information modules using the Help commands.

In addition, most dialogs include a Help button. You can click this button to display information about the dialog from within WATCHER. You can also press the F1 key to display this context-sensitive help information.

Contacting Caravelle

You can contact Caravelle for information about the companyís other products or for technical support assistance:

Caravelle Incorporated
210 Colonnade Rd. S. Suite 301
Nepean, Ontario
Canada K2E 7L5

Phone: (613) 225-1172 from 9:00 AM to 5:00 PM (EST)
Fax: (613) 225-4777

Internet: sales@caravelle.com
support@caravelle.com

Web Site: www.caravelle.com (205.206.12.9)

ftp Site: ftp.caravelle.com (206.205.12.8). Anonymous ftps are accepted.

BBS: Caravelle Support BBS at phone number 613-225-1380

Caravelle will respond to your technical support issues by e-mail. However, if you have an urgent problem, you can call Caravelle during business hours.

Disclaimer

Information in this document is subject to change without notice and does not represent a commitment on the part of Caravelle Inc. The software described in this document is furnished under a license agreement. The software may be used or copied only in accordance with the terms of this agreement. No part of this manual may be produced or transmitted in any form or by any means including photocopying and recording for any purpose without the express written permission of Caravelle Inc.

©Copyright Caravelle Inc., 1996. All rights reserved. Printed in Canada.

Caravelle WebWATCHERô is a trademark of Caravelle Inc.

All brand and product names are trademarks of their respective holders.

License Agreement

Caravelle WATCHER, Caravelle WebWATCHER, Caravelle VirusWATCHER and Caravelle GlobalWATCHER are registered trademarks of Caravelle Inc.

Caravelle Inc.. 210 Colonnade Rd. S. Suite 301. Nepean, Ont, Canada K2E 7L5

Phone: (613) 225-1172 Fax: (613) 225-4777 Email: sales@caravelle.com

Warranty Information

LIMITED WARRANTY

THIS SOFTWARE AND MANUAL ARE PROVIDED FOR EVALUATION ONLY, ON AN "AS IS" BASIS. CARAVELLE INC. DISCLAIMS ALL WARRANTIES RELATING TO THIS SOFTWARE, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER CARAVELLE INC., NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS SOFTWARE SHALL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH SOFTWARE, EVEN IF CARAVELLE INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. THE PERSON USING THE SOFTWARE BEARS ALL RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE.

This agreement shall be governed by the laws of the Province of Ontario, Canada and shall enure to the benefit of Caravelle Inc. and any successors, administrators, heirs and assigns. Any action or proceeding brought by either party against the other arising out of or related to this agreement shall be brought only in a court of competent jurisdiction located in Ottawa, Ontario, Canada. The parties hereby consent to in personam jurisdiction of said courts.

License for Use and Distribution

TRIAL USE LICENSE

Neither Caravelle WATCHER nor the other software in this distribution are public domain programs. They are copyrighted by Caravelle Inc. and/or other corporations and/or individuals. The software and accompanying documentation in this distribution are protected by Canadian and United States copyright law and also by international treaty provisions, and may be subject to a license manager.

Caravelle Inc. grants you a limited license to use this software for evaluation purposes for a period not to exceed sixty days. If you continue using this software after the sixty-day evaluation period, you MUST make a registration payment to Caravelle Inc.

You may not use, copy, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer the licensed programs except as provided in this agreement. Any such unauthorized use shall result in immediate and automatic termination of this license. All rights not expressly granted herein are reserved to Caravelle Inc.

LIMITED DISTRIBUTION LICENSE

Caravelle WATCHER products (evaluation version), may be distributed, completely unaltered, without further permission. For other cases or to distribute in modified form, you must have specific written authorization from Caravelle Inc..

Permission to distribute the Caravelle WATCHER package is not transferable, assignable, saleable, or franchisable. Each third party wishing to distribute the package must independently satisfy the terms of this limited distribution license. Third parties who do satisfy the requirement for distribution may do so without further permission from Caravelle Inc.

U.S. Government Information: Use, duplication, or disclosure by the U.S. Government of the computer software and documentation in this package shall be subject to the restricted rights applicable to commercial computer software as set forth in subdivision (b)(3)(ii) of the Rights in Technical Data and Computer Software clause at 252.227-7013 (DFARS 52.227-7013). The Contractor/manufacturer is CARAVELLE INC., 210 Colonnade Road, Suite 301, Nepean, ONTARIO, Canada.

Caravelle Inc. may revoke any permissions granted herein, by notifying you in writing. All rights not expressly granted here are reserved to Caravelle Inc.